Refund policy

Fourteen days to change your mind

You have fourteen days from receipt of your order to request a return, without giving a reason. This applies to every destination we ship to, in France, across the European Union and internationally, on the same terms.

Nothing is excluded: decks, numbered prints and items bought on promotion may all be returned like any other product.

Condition of returned items

Items must come back complete, in their original packaging, in a condition fit to be handled and displayed. You may examine them as you would in a shop.

A deck whose protective film has been opened is still refunded in full: we apply no deduction. Only items rendered unusable, for instance cards that are marked, soiled, bent or missing, cannot be refunded in full.

How to proceed

Return shipping is at your expense. We recommend a tracked service: the parcel travels under your responsibility until we receive it.

Parcels sent back without a prior request cannot be processed.

Refunds

We refund within fourteen days of receiving your return, or of receiving proof that you sent it, whichever comes first. The refund is issued to the payment method used for the order, at no cost to you.

It covers the price of the item and the standard delivery charge you paid on the way out. If you chose a faster service than our standard offer, the difference remains payable by you. How quickly the refund appears then depends on your bank.

Damaged, faulty or incorrect items

Please check your order on arrival. If an item is damaged, has a manufacturing fault or is not what you ordered, write to info@editionsdelatour.com with photographs. We will replace or refund it, as you prefer.

In that case nothing is payable by you: if a return is needed, we cover it. These situations also fall under the legal guarantees set out in our terms of sale.

Exchanges

Because our editions are limited, the safest route is to return the item you received and place a new order for the one you want, without waiting for the return to be processed. That way you secure your copy.

Lost or undelivered parcels

If tracking shows a delivery you never received, or the parcel has not moved for several days, write to us. We open an enquiry with the carrier and, depending on the outcome, reship your order or refund you in full.

Import duties and taxes

Any customs duties or import taxes paid outside the European Union are not passed on to us, so we cannot refund them. You may, however, claim them back from your national customs authority when goods are returned. Keep your shipping and customs paperwork, it will be required.

Any questions

Write to info@editionsdelatour.com or to 62 bis rue de la Tour, 75116 Paris, France. We reply within five working days. Your rights are set out in full in our terms of sale.